TERMS AND CONDITIONS
Last updated: August 2, 2026
These Terms and Conditions apply to cleaning services provided by Shanty Clean Solutions.
By approving a quote, paying a booking deposit, providing written acceptance or allowing the cleaning service to begin, the customer confirms that they have read, understood and accepted these Terms and Conditions.
1. Quotes and Service Prices
All quotes are based on the information, photographs, videos and descriptions provided by the customer.
Quotes are valid for seven days unless a different expiry date is stated on the quote.
The quoted price may be reviewed if the property’s size, condition, amount of clutter or cleaning requirements are significantly different from the information originally provided.
Shanty Clean Solutions may conduct a brief walkthrough before cleaning begins when necessary to confirm the condition of the property and the agreed services.
A walkthrough may not be required for recurring appointments or where the property’s condition and service requirements have already been confirmed through photographs, videos or a previous cleaning appointment.
If the original quote remains accurate, the cleaning will proceed at the agreed price.
If a price adjustment is necessary, Shanty Clean Solutions will explain the reason and obtain the customer’s approval before collecting additional payment or completing additional work.
If the customer does not approve the revised price, Shanty Clean Solutions may:
* Complete only the services reasonably covered by the original quote;
* Adjust the cleaning priorities with the customer;
* Reschedule the appointment; or
* Decline to proceed if the information originally provided was significantly inaccurate.
2. Booking Deposit and Payment
A 50% booking deposit is required for:
* First-time cleaning appointments;
* Deep cleaning;
* Move-in or move-out cleaning;
* Large cleaning jobs; and
* Services requiring additional cleaners.
The appointment is not confirmed until the booking deposit has been received.
The booking deposit will be deducted from the total cleaning price.
The remaining 50% balance is due upon arrival and before cleaning begins, whether or not a walkthrough is required.
Cleaning services will not begin until the full agreed service price has been received and confirmed.
For e-transfer payments, payment is considered received only after the funds have been successfully deposited or confirmed. A screenshot showing that an e-transfer was sent is not proof that payment was received.
If the customer does not pay the remaining balance when requested:
* Shanty Clean Solutions will not begin cleaning;
* The appointment may be treated as a late cancellation; and
* The booking deposit will be handled according to the cancellation policy.
If the property’s condition or cleaning requirements are significantly different from the information originally provided, any proposed price adjustment will be explained to the customer.
The customer must approve the revised price before additional payment is collected or work begins.
Any additional service requested after arrival must be priced and approved by the customer. Payment for the additional service may be required before the additional work begins.
Different payment arrangements may be offered to approved recurring or commercial customers only when confirmed in writing.
Where delayed payment terms have been approved in writing and an amount becomes overdue, Shanty Clean Solutions may:
* Send payment reminders;
* Send a formal demand for payment;
* Cancel or suspend remaining scheduled services;
* Refer the outstanding account for lawful collection; or
* Pursue the unpaid amount through Ontario Small Claims Court or another lawful process.
Shanty Clean Solutions may seek court filing fees or other recovery costs where those amounts are legally recoverable or awarded by a court.
A receipt or paid invoice will be provided after payment has been received.
3. Cancellations and Rescheduling
Customers must provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
When at least 24 hours’ notice is provided, the booking deposit may be:
* Transferred to one new appointment date; or
* Refunded, depending on the circumstances and any reasonable expenses already incurred for the booking.
A rescheduled appointment should normally take place within 30 days and is subject to availability.
For cancellations or rescheduling requests made less than 24 hours before the appointment, part or all of the deposit may be retained to cover the reserved appointment time and reasonable losses resulting from the cancellation.
If Shanty Clean Solutions arrives and cannot begin because the customer is unavailable, access has not been provided or the remaining balance has not been paid, the appointment may be treated as a late cancellation.
Customers who repeatedly cancel or reschedule may be required to pay the full service price when booking future appointments.
If Shanty Clean Solutions must cancel the appointment, the customer may transfer the amount paid to a new appointment or request a refund.
4. Property Access
The customer is responsible for providing safe and timely access to the property at the agreed appointment time.
The customer must provide correct entry instructions, keys, access codes or building information before the appointment.
If Shanty Clean Solutions cannot enter the property because of locked doors, missing keys, incorrect instructions, unanswered calls or another customer-related issue, the appointment may be treated as a late cancellation.
Shanty Clean Solutions is not responsible for delays caused by incomplete or incorrect access information.
5. Services Included
Shanty Clean Solutions will provide only the cleaning services listed in the approved quote or service agreement.
Services that are not listed in the approved quote are not included.
Additional services may require additional time and charges. Additional chargeable work will not be completed without the customer’s approval.
Unless specifically listed in the quote, cleaning services do not include:
* Inside ovens or refrigerators;
* Inside cupboards, drawers or cabinets;
* Dishes or laundry;
* Decluttering or organization;
* Carpet shampooing;
* Exterior windows;
* Wall washing;
* Moving heavy furniture or appliances;
* Pest removal;
* Mould remediation;
* Human or animal waste removal; or
* Biohazard cleaning.
6. Customer Responsibilities, Utilities, Pets and Children
The customer is responsible for preparing the property and providing a safe working environment.
Before cleaning begins, the customer must:
* Provide functioning electricity;
* Provide running hot and cold water;
* Provide reasonable lighting;
* Provide safe access to the areas being cleaned;
* Remove excessive clutter when decluttering or organization is not included;
* Inform Shanty Clean Solutions about allergies or chemical sensitivities;
* Disclose product restrictions;
* Disclose delicate surfaces or materials requiring special instructions;
* Secure pets throughout the appointment; and
* Supervise children and keep them away from active cleaning areas.
Children and pets must be kept away from cleaning products, equipment, wet floors and areas where cleaners are actively working.
The customer must disclose before the appointment if there is an aggressive, anxious or uncontrolled animal at the property.
Shanty Clean Solutions may refuse, pause or stop cleaning if a pet, child, unavailable utility or another condition creates an unsafe or unreasonable working environment.
If electricity, running water or safe access is unavailable and this was not disclosed before the appointment, Shanty Clean Solutions may be unable to complete the service.
Where the service cannot reasonably proceed because of an undisclosed issue, the appointment may be treated as a late cancellation.
Areas blocked by excessive clutter or belongings may not be cleaned unless decluttering or organization was included in the approved quote.
7. Heavy Furniture and Appliances
Cleaners will not move excessively heavy furniture, large appliances or unsafe objects unless this was specifically agreed to in writing before the appointment.
Shanty Clean Solutions may decline to move any item that could reasonably cause injury or property damage.
Areas blocked by heavy furniture, appliances or excessive belongings may not be accessible for cleaning.
8. Cleaning Results
Shanty Clean Solutions will make reasonable efforts to provide a professional and high-quality cleaning service.
However, complete removal cannot be guaranteed for:
* Permanent stains;
* Mould staining;
* Rust;
* Mineral or calcium buildup;
* Discolouration;
* Damaged grout;
* Scratches;
* Burns;
* Chipped surfaces;
* Worn finishes; or
* Long-term deterioration.
Some marks or buildup may remain because of the age, material or previous condition of the surface.
Shanty Clean Solutions is not responsible for damage resulting from the existing weakness, deterioration or condition of a surface or item.
9. Unsafe or Hazardous Conditions
Shanty Clean Solutions may refuse, suspend or discontinue work where unsafe or undisclosed conditions are present, including:
* Needles or sharp objects;
* Human or animal waste;
* Blood or bodily fluids;
* Severe mould;
* Pest infestations;
* Hazardous chemicals;
* Illegal substances;
* Structural hazards;
* Unsafe electrical conditions;
* Biohazard materials;
* Aggressive animals;
* Threatening behaviour; or
* Any other condition that may endanger a cleaner.
The customer may remain responsible for the reserved appointment time where serious unsafe conditions were not disclosed before booking.
10. Valuables, Fragile Items and Existing Damage
Customers must secure cash, jewellery, medication, important documents and other valuable, sentimental or fragile items before cleaning begins.
The customer must identify items requiring special handling before the service starts.
The customer should also inform Shanty Clean Solutions about any existing damage before cleaning begins or during a walkthrough, when a walkthrough is conducted.
Shanty Clean Solutions is not responsible for:
* Pre-existing damage;
* Normal wear and tear;
* Loose fixtures;
* Unstable items;
* Improperly installed items;
* Items placed in unsafe positions;
* Deteriorated surfaces; or
* Damage resulting from the existing weakness or condition of an item.
11. Damage or Breakage
Any suspected damage or breakage must be reported as soon as reasonably possible, preferably within 24 hours of the cleaning service.
The customer should provide clear photographs, a description of the concern and information about the item’s previous condition.
Shanty Clean Solutions will review:
* The item’s previous condition;
* Available photographs;
* The cleaning method used;
* Any special instructions provided by the customer; and
* The circumstances surrounding the incident.
After reviewing the available information, Shanty Clean Solutions will communicate with the customer regarding an appropriate resolution.
12. Satisfaction and Touch-Up Policy
Customers should inspect the completed cleaning as soon as reasonably possible.
Any missed area or reasonable cleaning concern should be reported within 24 hours, with photographs where possible.
The customer must provide Shanty Clean Solutions with a reasonable opportunity to review and correct an eligible cleaning concern.
Where appropriate, Shanty Clean Solutions may arrange a touch-up of the affected area.
Touch-ups apply only to services included in the original approved quote. They do not include:
* New services;
* Additional cleaning requests;
* Permanent stains;
* Pre-existing damage;
* Inaccessible areas; or
* Areas that became dirty after the appointment.
Refunds are not automatically provided when Shanty Clean Solutions has not first been given a reasonable opportunity to review and correct the concern.
Nothing in this policy removes any customer rights that cannot legally be excluded.
13. Supplies and Equipment
Shanty Clean Solutions may provide standard cleaning supplies and equipment unless otherwise agreed.
The customer must disclose before the appointment:
* Allergies;
* Chemical sensitivities;
* Product restrictions;
* Delicate materials;
* Special finishes; and
* Surfaces requiring specific cleaning instructions.
When the customer requests the use of their own cleaning products or equipment, the customer is responsible for confirming that those products are safe and suitable for the intended surfaces.
Shanty Clean Solutions may refuse to use a product or piece of equipment that appears unsafe, damaged, unsuitable or improperly labelled.
14. Recurring Cleaning Services
Recurring-cleaning prices are based on the agreed cleaning frequency, service scope and expected maintenance level of the property.
The price may be reviewed if:
* Appointments are repeatedly skipped;
* The time between appointments increases;
* The condition of the property changes;
* Additional rooms or areas are added;
* The customer requests additional services;
* The property regularly requires more time than originally expected; or
* The agreed service scope changes.
The customer will be informed of a revised price before it takes effect.
Either the customer or Shanty Clean Solutions may end a recurring-cleaning arrangement by providing reasonable notice.
15. Appointment and Arrival Times
Arrival times may be provided as a time window rather than an exact time.
Shanty Clean Solutions will make reasonable efforts to arrive within the agreed time window.
Appointments may occasionally be delayed, shortened or rescheduled because of:
* Illness;
* Emergencies;
* Severe weather;
* Public transportation disruptions;
* Earlier appointments taking longer than reasonably expected; or
* Circumstances outside the reasonable control of Shanty Clean Solutions.
The customer will be contacted as soon as reasonably possible if a significant change is required.
16. Photographs and Privacy
Shanty Clean Solutions may take before-and-after photographs for:
* Service documentation;
* Quality control;
* Condition records;
* Quote preparation;
* Satisfaction concerns; or
* Damage documentation.
Personal documents, family photographs and private information will not intentionally be photographed.
Photographs will not be posted publicly, used for advertising or shared on social media without the customer’s permission.
Permission to use photographs for marketing will be requested separately. Permission is not required as a condition of receiving cleaning services.
17. Behaviour and Right to Refuse Service
Shanty Clean Solutions may refuse, suspend or discontinue service where there is:
* Abusive or threatening behaviour;
* Harassment;
* Discrimination;
* Sexual or otherwise inappropriate conduct;
* Unsafe working conditions;
* Illegal activity;
* Payment refusal; or
* Significantly false or incomplete information about the property.
Shanty Clean Solutions may leave the property immediately if a cleaner’s safety, dignity or well-being is at risk.
18. Changes to a Booking
Changes to the service date, property, service scope or cleaning requirements must be approved by Shanty Clean Solutions.
Adding services may increase the price and required cleaning time.
Removing services after the booking is confirmed does not automatically reduce the price if time, cleaners or supplies have already been reserved.
Any approved changes should be confirmed in writing.
19. Acceptance of Terms
The customer accepts these Terms and Conditions by:
* Signing or electronically signing a quote or service agreement;
* Approving a quote through email, text message or WhatsApp;
* Paying the booking deposit; or
* Allowing the cleaning service to begin.
A physical signature is not required on the website Terms and Conditions page.
The customer’s written approval, approved quote and payment records may be retained as evidence of the agreement.
20. Changes to These Terms
Shanty Clean Solutions may update these Terms and Conditions when business policies or services change.
The version provided or available when the customer approves the quote will apply to that booking.
21. Governing Law
These Terms and Conditions are governed by the laws applicable in the Province of Ontario and the federal laws of Canada that apply in Ontario.
Nothing in these Terms and Conditions removes or limits any rights or remedies that cannot legally be excluded.
22. Contact Information
Phone: +1 437-673-0399
Email: [shantycleansolutions@gmail.com](mailto:shantycleansolutions@gmail.com)
Instagram: @shanty_clean_solutions
Facebook: Shanty Clean Solutions